Refund & Cancellation Policy

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Last Updated: 04-Oct-2026

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At Shwets Soul, a brand of Geone, we take care to ensure that every artwork is inspected, prepared and securely packaged before it is dispatched.

As our artworks are individually created and, in the case of customised paintings, made specifically according to the customer’s requirements, our cancellation, return and refund policy is as follows.

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1. Original Artwork

Original paintings available for purchase are carefully inspected before dispatch.

We generally do not accept returns or refunds for change of mind, personal preference, colour preference, size preference, or any other reason unrelated to damage, defect, incorrect artwork or an issue attributable to us.

Since each artwork is individually created, minor variations in colour, texture, brushwork and appearance may occur and are considered part of the nature of handmade artwork.

In exceptional circumstances, a return, cancellation or refund request may be considered on a case-by-case basis.

If an exceptional request is approved, any applicable cancellation, return, shipping, packaging or other charges will be communicated to the customer before the request is processed.

 

2. Cancellation of Orders

Orders for available artwork may be cancelled before dispatch, subject to the stage of processing and preparation of the order.

Cancellation charges may apply to cover costs already incurred by us, including processing, packaging, payment processing, shipping or other applicable expenses.

Once an order has been dispatched, cancellation may not be possible.

If a cancellation is approved, the applicable refund amount will be communicated to the customer before the cancellation is processed.

 

3. Customised Paintings

Customised paintings are created specifically according to the customer’s requirements and therefore cannot generally be resold.

Once a customised painting has been confirmed and production has commenced, the order cannot be cancelled, returned or exchanged, except where required by applicable law or where the artwork is defective or damaged due to an issue attributable to us.

Before production begins, the agreed requirements may include:

* Artwork size
* Colour palette
* Theme or subject
* Style or mood
* Composition
* Reference images
* Other specific requirements agreed with the customer

The customer will be given an opportunity to confirm the agreed requirements before production begins.

Once production has commenced, changes requested by the customer may not be possible. If changes can be accommodated, additional charges and/or an extended delivery timeline may apply.

 

4. Damaged Artwork

We take reasonable care to package artwork securely for transportation.

If your artwork arrives damaged, please contact us as soon as possible after delivery.

Please provide:

* Your order number
* Photographs of the artwork
* Photographs of the outer packaging
* Photographs clearly showing the damage

We may request additional information or photographs to assess the condition of the artwork.

If the damage is confirmed to have occurred during delivery or is otherwise attributable to us, we will determine an appropriate resolution, which may include repair, replacement or refund, depending on the circumstances and availability of the artwork.

 

5. Incorrect or Defective Artwork

If you receive an artwork that is materially different from the artwork you ordered, or if the artwork has a defect attributable to us, please contact us as soon as possible after delivery.

We will review the issue and, where appropriate, provide a suitable resolution, which may include repair, replacement or refund.

Minor variations in colour, texture, finish or appearance that naturally occur in handmade artwork will not necessarily be considered defects.

 

6. Non-Delivery or Lost Orders

If your order does not arrive within the expected delivery period, please contact us so that we can investigate the shipment with the relevant delivery provider.

Where an order is confirmed as lost in transit, we will determine an appropriate resolution based on the circumstances, which may include replacement or refund, subject to artwork availability and applicable shipping terms.

 

7. Refund Processing

Where a refund is approved, it will generally be processed using the original payment method, where technically possible.

The time required for the refund to reflect in your account may depend on your bank, card issuer or payment service provider.

Any applicable shipping, packaging, payment processing or other charges will be handled according to the circumstances of the cancellation, return or refund and will be communicated to the customer where applicable.

 

8. Cancellation by Shwets Soul

We reserve the right to cancel an order in circumstances including:

* The artwork becoming unavailable.
* An error in product information or pricing.
* Payment not being successfully received.
* Suspected fraudulent or unauthorised transactions.
* Circumstances beyond our reasonable control.

If we cancel an order after payment has been received, the amount paid for the cancelled order will generally be refunded through the applicable payment method.

 

9. How to Request a Cancellation, Return or Refund

To request a cancellation, return or refund, please contact us at:

Email: team.geone@gmail.com

Please include:

* Order number
* Name used for the order
* Contact details
* Reason for the request
* Photographs, where relevant

We will review your request and communicate the next steps.

Submitting a request does not automatically mean that the cancellation, return or refund has been approved.

 

10. Contact Us

For questions regarding this Refund & Cancellation Policy, please contact:

Shwets Soul
A brand of Geone
Email: team.geone@gmail.com

Business Address:

Geone, Saukhya, Plot no 3B, Silver Garden, Chinchwad, Pune - 411033